Policies and Privacy

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STATEMENT OF POLICIES & PROCEDURES 

1.1 There are no refunds or exchanges for purchases of services (i.e. sessions, assessments, webinars, events, classes, virtual courses, or retreats.) Refunds for online products must meet policies and procedures stipulations of “Problems with Shipments” in Section 1.2.

Problems with Shipments:

1.2 If within thirty (30) days of the expected reported delivery date, you do not notify Spiritual Balm of a problem with the receipt of your order, including but not limited to, failure to receive the product, improper sealing, damaged to the container, quality of the internal product, and/or receipt of wrong product, refunds or exchanges will not be given. All purchases are charged and refunded in U.S. Dollars.

PRIVACY POLICY

2.1 Introduction

This Privacy Policy is to ensure that all Customers and Associates understand and adhere to the basic principles of confidentiality. Without limiting the terms of this section, all Associates must comply with applicable privacy laws governing the collection, use and disclosure of customer information.

2.2 Expectation of Privacy

a) Spiritual Balm recognizes and respects the importance its customers on the privacy of their financial and personal information. Spiritual Balm will make reasonable efforts to safeguard the privacy of, and maintain the confidentiality of its customers’ financial and account information and nonpublic personal information.

b) Spiritual Balm hereby agrees to maintain the confidentiality and security of such information and to use it solely for the purpose of supporting and servicing customers and conducting for business.